A. Yes, there is.
Please refer to our silver care instructions for more information.
We also have cleaning products such as polishing cloths and cleaning solutions available, so please feel free to consider them.

A. It depends on the inner diameter of the bail.
Please contact us separately.

A. The size is determined by subtracting 40mm from the length of the widest part of your finger.
For more information, please refer to " How to measure your ring size ."

A. This is because there are purchase restrictions for some limited edition products.
We want as many customers as possible to get their hands on our products. Therefore, for limited-time and limited-quantity products, we limit purchases to three per person.
If you make multiple purchases from the same account, your orders will be canceled. Thank you for your understanding.

A. Please refer to the " How to wear a Kanzashi " page.

A. Due to the material, wooden shafts are less likely to slip than metal shafts.
For customers with a lot of hair who want to style their hair up with just one stick, a wooden stick will hold it in place more securely.
However, if you apply too much force, it may break, so the key is to lift it up little by little, as if you were loosening your hair, and insert it while twisting the shaft.

A. A single-shaft kanzashi can be worn wrapped around the hair or inserted into a bun.
The type with two stems is used as a hairpin to be inserted into a bun.

*When using a two-pronged hairpin with a sturdy stem, we recommend the evening updo.
Also, please note that with two-shaft kanzashi, the direction of the kanzashi cannot be adjusted once it has been inserted.

A. Yes. If your hair is shoulder length (and can be tied with a rubber band), you can tie it up with just a hairpin.
Even if you have short hair, you can make a small bun using a hairpin and then insert the charm into the bun to display it.
U-pin type items can also be used by fastening them with hairpins.

A. If you would like your item wrapped, please purchase the gift items separately to go with the item.
Gift items are here
If you would like multiple wrappings, please write the product combinations in the comments section.

A. When you fold your umbrella and shorten the shaft, make sure that the tip of the shaft is completely inside the handle, and it will stay firmly in place. If you experience any problems, such as the shaft extending quickly even in this state, please contact us here .

A. The UV protection rate is over 90%. *There may be slight differences in the amount of ink used during printing.

A. We do not accept it.
Please note that returns and exchanges are not possible unless there is a defect in the product.
*Even if the item is delivered cash on delivery, we cannot accept it.

A. Yes, it is possible.
For items received within 7 days, we will exchange the item for domestic customers and send a new item for international customers.
(Umbrellas do not have a warranty period.)

A. We do not accept it.
For details, please refer to the " Information Based on the Specified Commercial Transactions Act ."

A. If the item is damaged during shipping, you will be charged the shipping fee. If you are returning the item for any other reason, you will be responsible for the shipping costs.
For details, please refer to the " Information Based on the Specified Commercial Transactions Act ."

A. We may not be able to accept your request depending on the condition of the product.
Also, repair periods and fees vary depending on the product and its condition, so please contact us here for more information.

A. We may not be able to accept your request depending on the condition of the product.
After examining the images of the item you wish to repair, we will let you know whether or not it can be repaired.
When contacting us, please send us an image of the entire product you wish to repair as well as any damaged parts.
If the product can be repaired, we will charge you the repair fee plus round-trip shipping (including customs duties).
Regarding payment, we only accept credit cards.

*Umbrellas cannot be repaired. We apologize for the inconvenience, and thank you for your understanding.

A. We do not accept it.
We apologize, but we only repair products that were purchased from our company.

A. The product images are samples.
Please note that the actual product may differ slightly from the image shown.
If you receive a completely different product, please contact us.

A. For domestic shipping, orders over 5,500 yen (tax included) are free of shipping charges, and all products will be delivered by Yamato Transport.
For overseas shipping, all products will be delivered via EMS.

■Shipping fee (excluding tax)
[For domestic shipping]
Shipping costs are the same nationwide, usually 550 yen (tax included).
However, please note that the price will be 770 yen (tax included) only for orders that include a long-handled umbrella and yukata.
[For overseas shipping]
Shipping costs are a flat rate of 2,750 yen (tax included).
However, please note that the price will be 3,850 yen (tax included) only for orders that include a long-handled umbrella and yukata.
[For shipping to the US]
Shipping costs are a flat rate of 5,500 yen (tax included).
Please note that we are currently unable to accept long-handled umbrellas.

<Long-handled umbrella>
*Japanese pattern textile 16-strand long umbrella *Fuji snake eye 24-strand long umbrella *Deep-roof umbrella *Japanese pattern textile natural bamboo 16-strand long umbrella *Japanese pattern textile natural bamboo parasol *Safe transparent children's umbrella *Hokusai folding umbrella *Maiko umbrella ...For more information, please check the `` Information based on the Specified Commercial Transactions Act .''

A. Items that are in stock at the time of your order will usually be shipped within 2 to 5 business days.
Please note that the time required for international shipping varies depending on the destination country.
(We may not be able to make it in time due to road conditions, etc.)
*However, this does not apply to limited-time products and other items for which a specific date cannot be specified.
*If delivery is delayed due to unavoidable circumstances such as natural disasters, we will contact you separately.

A. Yes, we do. Please specify a delivery date between 6 and 28 days after the order date. If you require urgent delivery, please specify only the delivery time without specifying a delivery date.

A. It depends on the shipping status at the time of inquiry.
Please contact us using the inquiry form . Please note that we may not be able to accommodate your request if the deadline is approaching.

A. Please note that delivery is only by Yamato Transport (standard shipping).
*International shipping is only available via EMS.

A: It is as follows:
[Credit card] First shipping fee + return shipping fee + second shipping fee

*The delivery company will store your package for one week, and if it is beyond that, it will be re-delivered.
*Even if the first shipping fee is free for orders over the specified amount, the second shipping fee will still be charged.

A. Generally, your order will be shipped once all the items in your order are ready.
We also accept advance shipping of all items that are available. Please feel free to let us know if you would like this service.
*Shipping and handling fees will be charged for each shipment.

A. Yes, you can use the Yamato Transport office pickup service.
To receive your package, you will need to provide identification (a public form of identification such as a driver's license) and a personal seal. The package will be kept at the office for one week. If you have not received it within one week, you may not be able to receive it.
The time when you can pick up your luggage varies depending on the branch office. For details, please refer to the branch office search and check the "Luggage collection time" of the branch office in charge. Please check here to search for your branch office in charge .

A. We ship Monday through Friday. We do not ship on Saturdays, Sundays, or holidays.

A. You can choose to pay by credit card.
For details, please see the " Information Based on the Specified Commercial Transactions Act ."

A. Yes, it is possible.
Payment can be made at Lawson, Family Mart, Ministop, Daily Yamazaki, and Seico Mart, so please use your nearest convenience store.
Please note that a separate payment fee of 190 yen will be charged at the time of payment.
If payment is not received within 5 days, your payment will be automatically cancelled.

A. Yes, we do.
Once we receive your contact, we will cancel your order and ask you to place a new order yourself.
Please contact us here .

A. We accept pre-orders for some products. Even if you cannot pre-order an item, you can request a restock notification, and we will contact you when the item arrives in stock. However, please note that we cannot guarantee that the item will be restocked, even if you request a restock notification.

A. Generally, we accept reservations with a delivery time of 3 months. Please note that this may vary depending on the product, so please check the product page.

A. We will confirm your credit card payment within two business days of receiving your reservation order. For customers paying at a convenience store, your reservation will be confirmed once your payment has been confirmed.

A. As a general rule, we cannot accept cancellations, returns, or exchanges for customer reasons after an order has been placed. Thank you for your understanding.

A. To use a coupon code sent via Twitter or LINE, first add the product to your cart and proceed to the checkout screen. After entering the coupon code, click the [Apply] button and the corresponding discount will be applied to your order.

A. Please contact us via the inquiry form . If you only forget your password, please reset your password by clicking [Reset Password] on the login screen.

A. They are available all over the country.
Please see here for address, contact information, brands handled, etc.

A. The customer center is closed on Saturdays, Sundays, public holidays, and certain days (such as the New Year holidays and summer holidays).
We apologize for the wait, but please be aware that we will be responding to your inquiries in order from the start of next week.

A. Online shop members will receive 1% of their purchase amount as points.
1 point can be used as 1 yen discount .
Please note that points are valid for 365 days from the date of acquisition.

A. We have X (Twitter) , Instagram , and official LINE .

Please write this in the comments section when placing your order. After the product is shipped, we will send a PDF copy to your registered email address.

If you wish to cancel your membership, please apply here .